8800 Grossmont College Dr.
Bldg. 38B, Room 342D
El Cajon, CA 92020
By Appointment Only
Initial Contact: This is the first contact with a potential participant. It may be on the phone or face-to-face with front desk staff or the Educational Case Manager(s). It is the screening component of the program. Information collected in the "Initial Contact Form" is entered into the Welcome Back database. At this phase, the program collects basic personal information, background, profession and educational information including history of professional license tests taken
Assessment: A face-to-face initial assessment is conducted by the Educational Case Manager(s). Areas of the assessment include: a detailed post-high-school education history, detailed professional work history, history of any studies, certificates obtained in the U.S., work history in the U.S., determination of English proficiency and highest ESL level accomplished (when applicable), brief psychosocial history, reason for emigration, and an assessment of motivation (strengths and weaknesses). A career pathway plan is then developed with the participant.
Case Management, Counseling, and Referral Services: The Case Management and Counseling Services provided at the Welcome Back Center follows a "client-centered" approach. This approach incorporates the following stages: (1) engagement (the process of building a working relationship); (2) assessment (identifying participants career goals, motivation, useful resources, and barriers); (3) planning (converting clients goals into a realistic plan of action); (4) accessing resources (assisting the participant with resources to meet interim steps); (5) coordination (ensuring that support remains available); and (6) disengagement (the accomplishment of participant's goals). Case Management services may include assistance with obtaining transcripts, obtaining licensing information, help filling out forms, referrals to validation of credential agencies, assistance with enrollment/matriculation process and assistance with financial aid applications. Counseling may include presenting options around alternative careers, working with client's expectations, dealing with perceived loss of status and feelings around that loss, problem solving, providing support and motivational skills. Based on the plan established and the participant's needs, the Educational Case Manager will determine how often to meet with the participant (weekly, monthly, quarterly). At minimum, participants will see the Educational Case Manager every six months until they exit the program. Based on the plan established and the participant's interests, he/she may participate in educational and/or group interventions offered through the Welcome Back Center and established training programs at various educational/training institutions.
Counseling: Counseling provided by the Educational Case Manager focuses on issues related to the participant's career goals. Many participants will have experienced the loss of their professional status and may be struggling with the process of adapting to a new culture and a new set of circumstances. Brief supportive counseling, motivational counseling and problem solving would be appropriate.
Case Management Follow-Up: Based on the assessment and the plan established, the participant and Educational Case Manager decide how frequently they should meet. The services that the Educational Case Manager can provide include: • Assistance procuring and filling out forms required for licensing agencies • Information and assistance in applying for validation of credentials • Researching schools that provide the health career occupation chosen by the participant • Assistance with enrollment/matriculation process at colleges and universities • Assistance in applying for financial aid • Assistance in identifying volunteer and other work opportunities in the U.S. health care sector that match the participant's career goals
Group Interventions: Group interventions are defined as group activities offered through the Welcome Back Center such as licensing preparation courses, groups by profession, support groups and workshops. It is possible that a group intervention may become an educational intervention offered through an educational institution.
Participants' Records: All assessments, progress notes, and any other participant information are kept in their records. Records are identified by the participants' names, date of birth, and Welcome Back professional ID number.
Confidentiality: Educational Case Managers take responsibility for securing the safety and confidentiality of all participant information. Under no circumstances are participants' records taken out of the office. No information about a participant is released without a participant's prior written consent. Educational Case Managers utilize the "Release of Information" form indicating the agency/organization to whom information will be released and the purpose of the release. The participant and assigned Educational Case Manager sign the form. Only Welcome Back Center staff, including the Welcome Back Evaluation Team, has access to these confidential records.