Services
..::Initial Contact
..::Assessment
..::Case
Management, Counseling, and Referral Services
..::Counseling
..::Case Management Follow-Up
..::Educational Interventions
..::Group Interventions
..::Participants' Record
..::Confidentiality
..::Consultations
Initial
Contact:
This is the first contact with a potential participant. It may be on the
phone or face-to-face with front desk staff or the Educational Case
Manager(s). It is the screening component of the program. Information
collected in the "Initial Contact Form" is entered into the
Welcome Back database. At
this phase, the program collects basic personal information, background,
profession and educational information including history of professional
license tests taken.
Assessment:
A face-to-face initial assessment is conducted by the Educational Case
Manager(s). Areas of the
assessment include: a detailed post-high-school education history, detailed
professional work history, history of any studies, certificates obtained in
the U.S., work history in the U.S., determination of English proficiency
and highest ESL level accomplished (when applicable), brief psychosocial
history, reason for emigration, and an assessment of motivation (strengths
and weaknesses). A career pathway plan is then developed with the
participant.
Case
Management, Counseling, and Referral Services:
The Case Management and Counseling Services provided at the Welcome Back Center
follows a "client-centered" approach. This approach incorporates
the following stages: (1) engagement (the process of building a working
relationship); (2) assessment (identifying participants career goals,
motivation, useful resources, and barriers); (3) planning (converting
clients goals into a realistic plan of action); (4) accessing resources
(assisting the participant with resources to meet interim steps); (5)
coordination (ensuring that support remains available); and (6)
disengagement (the accomplishment of participant's goals).
Case Management
services may include assistance with obtaining transcripts, obtaining
licensing information, help filling out forms, referrals to validation of
credential agencies, assistance with enrollment/matriculation process and
assistance with financial aid applications. Counseling may include
presenting options around alternative careers, working with client's
expectations, dealing with perceived loss of status and feelings around
that loss, problem solving, providing support and motivational skills.
Based on the plan
established and the participant's needs, the Educational Case Manager will
determine how often to meet with the participant (weekly, monthly,
quarterly). At minimum, participants will see the Educational Case Manager
every six months until they exit the program. Based on the plan established
and the participant's interests, he/she may participate in educational
and/or group interventions offered through the Welcome Back
Center and
established training programs at various educational/training institutions.
Counseling:
Counseling provided by the Educational Case Manager focuses on issues
related to the participant's career goals. Many participants will have
experienced the loss of their professional status and may be struggling
with the process of adapting to a new culture and a new set of
circumstances. Brief supportive counseling, motivational counseling and
problem solving would be appropriate.
Case Management
Follow-Up:
Based on the assessment and the plan established, the participant and
Educational Case Manager decide how frequently they should meet. The
services that the Educational Case Manager can provide include:
• Assistance procuring and filling out forms required for licensing
agencies
• Information and assistance in applying for validation of
credentials
• Researching schools that provide the health career occupation
chosen by the participant
• Assistance with enrollment/matriculation process at colleges and
universities
• Assistance in applying for financial aid
• Assistance in identifying volunteer and other work opportunities in
the U.S. health care sector that match the participant's career goals
Educational
Interventions:
Educational interventions are defined as curricula specifically designed
for Welcome Back participants and offered through various educational
institutions.
Group
Interventions:
Group interventions are defined as group activities offered through the Welcome Back Center
such as licensing preparation courses, groups by profession, support groups
and workshops. It is possible that a group intervention may become an
educational intervention offered through an educational institution.
Participants'
Records:
All assessments, progress notes, and any other participant information are
kept in their records. Records are identified by the participants' names,
date of birth, and Welcome Back professional ID number.
Confidentiality:
Educational Case Managers take responsibility for securing the safety and
confidentiality of all participant information. Under no circumstances are
participants' records taken out of the office. No information about a
participant is released without a participant's prior written consent.
Educational Case Managers utilize the "Release of Information"
form indicating the agency/organization to whom information will be
released and the purpose of the release. The participant and assigned
Educational Case Manager sign the form. Only Welcome Back
Center staff,
including the Welcome Back Evaluation Team, has access to these
confidential records.
Consultations:
(Fee for service: Available to all Health Professionals.)
Due to funding limitations, the Welcome Back Center provides case management services to internationally trained nurses and internationally trained doctors interested in becoming nurses. If you are interested in receiving information on the licensing/certification process, information on revalidation/translation, educational assistance on your occupation of interest or if you want to know more about alternative careers we can provide a consultation that consists of one hour of services for a fee of $50.00. To request a consultation please print out the form below and email to: contact@welcomebackcenter.org or fax to: 619-409-6421.
Consultation Form
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