| Will assist clients with education, referrals and
Medicare Part D issue resolution. Assist eligibles with applying for the
low-income subsidy. Conduct education and outreach to clients, providers,
family members and agencies. Prepare evaluation reports. Staff telephone
hotline as needed. Experience in customer service including intake,
interviews and research related to health care issues or experience in the
health or mental health field. Understanding of the health care systems,
laws and regulation. Training as a paralegal or experience in a law firm
desired. Typical work includes but not limited to: Assist clients and
faily members by assessing their Medicare Part D needs and problems and
then referring, advising or representing the consumer according to
established protocols and guidelines. Help eligibles with applying for the
low-income subsidy. Investigate and resolve Medicare Part D issues through
research; negotiate with health plans, providers, agencies and other
entities as appropriate. identify those cases appropriate for further
advocacy and prepare background investigation and argument. Arrange and
conduct outreach activities including but not limited to presentations to
client groups, professionals and community agencies throughout San Diego
County. Provided input into the development of the community education and
training including recommendations for outreach and changes to materials
and presentations. Staff the hotline on a scheduled basis as required;
respond to walk-in clients and scheduled appointments as appropriate
following the established policy and procedures. Accurately enter required
information on each case into databases and evaluation measures. Maintain
the confidentiality (integrity) of all information. Participate in
scheduled staff meetings, skill development trainings and other
work-related functions as required. Upon request by the Medicare part D
project CCoordinator Mental Health Program Manager, and Executive
Director, perform additional duties consistent with abilities and need for
the services. |