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..::Initial
Contact
..::Assessment
..::Case
Management, Counseling, and Referral Services
..::Counseling
..::Case
Management Follow-Up
..::Educational
Interventions
..::Group
Interventions
..::Participants'
Record
..::Confidentiality
..::Discharge
Initial
Contact:
This is the first contact with a potential participant. It may be
on the phone or face-to-face with front desk staff or the Educational
Case Manager(s). It is the screening component of the program. Information
collected in the "Initial Contact Form" is entered into
the Welcome Back database if the participant is eligible for the
program. At this phase, the program collects basic personal information,
background, profession and educational information including history
of professional license tests taken.
Assessment:
A face-to-face initial assessment is conducted by the Educational
Case Manager(s). The assessment lasts between 1 and 1-1/2 hours.
Areas of the assessment include: a detailed post-high-school education
history, detailed professional work history, history of any studies,
certificates obtained in the U.S., work history in the U.S., determination
of English proficiency and highest ESL level accomplished (when
applicable), brief psychosocial history, reason for emigration,
and an assessment of motivation (strengths and weaknesses). A career
pathway plan is then developed with the participant.
Case
Management, Counseling, and Referral Services:
The Case Management and Counseling Services provided at the Welcome
Back Center follows a "client-centered" approach. This
approach incorporates the following stages: (1) engagement (the
process of building a working relationship); (2) assessment (identifying
participants career goals, motivation, useful resources, and barriers);
(3) planning (converting clients goals into a realistic plan of
action); (4) accessing resources (assisting the participant with
resources to meet interim steps); (5) coordination (ensuring that
support remains available); and (6) disengagement (the accomplishment
of participant's goals).
Case Management
services may include assistance with obtaining transcripts, obtaining
licensing information, help filling out forms, referrals to validation
of credential agencies, assistance with enrollment/matriculation
process and assistance with financial aid applications. Counseling
may include presenting options around alternative careers, working
with client's expectations, dealing with perceived loss of status
and feelings around that loss, problem solving, providing support
and motivational skills.
Based on the
plan established and the participant's needs, the Educational Case
Manager will determine how often to meet with the participant (weekly,
monthly, quarterly). At minimum, participants will see the Educational
Case Manager every six months until they exit the program. Based
on the plan established and the participant's interests, he/she
may participate in educational and/or group interventions offered
through the Welcome Back Center and established training programs
at various educational/training institutions.
Counseling:
Counseling provided by the Educational Case Manager focuses on issues
related to the participant's career goals. Many participants will
have experienced the loss of their professional status and may be
struggling with the process of adapting to a new culture and a new
set of circumstances. Brief supportive counseling, motivational
counseling and problem solving would be appropriate.
Case
Management Follow-Up:
Based on the assessment and the plan established, the participant
and Educational Case Manager decide how frequently they should meet.
The services that the Educational Case Manager can provide include:
• Assistance procuring and filling out forms required for
licensing agencies
• Information and assistance in applying for validation of
credentials
• Researching schools that provide the health career occupation
chosen by the participant
• Assistance with enrollment/matriculation process at colleges
and universities
• Assistance in applying for financial aid
• Assistance in identifying volunteer and other work opportunities
in the U.S. health care sector that match the participant's career
goals
Educational
Interventions:
Educational interventions are defined as curricula specifically
designed for Welcome Back participants and offered through various
educational institutions.
Group
Interventions:
Group interventions are defined as group activities offered through
the Welcome Back Center such as licensing preparation courses, groups
by profession, support groups and workshops. It is possible that
a group intervention may become an educational intervention offered
through an educational institution.
Participants'
Records:
All assessments, progress notes, and any other participant information
are kept in their records. Records are identified by the participants'
names, date of birth, and Welcome Back professional ID number.
Confidentiality:
Educational Case Managers take responsibility for securing the safety
and confidentiality of all participant information. Under no circumstances
are participants' records taken out of the office. No information
about a participant is released without a participant's prior written
consent. Educational Case Managers utilize the "Release of
Information" form indicating the agency/organization to whom
information will be released and the purpose of the release. The
participant and assigned Educational Case Manager sign the form.
Only Welcome Back Center staff, including the Welcome Back Evaluation
Team, has access to these confidential records.
Discharge:
Discharge is defined as that time when the participant accomplishes
the goals established in the plan, is no longer interested in program
services, or the person is lost to follow-up. |
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